1. Introduction
Welcome to the website of Amritdhara Multispeciality Hospital. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Scope
This Policy applies to information we collect:
- Via our website (e.g., when you fill out a contact form, book an appointment, subscribe to newsletters);
- Through in-person or tele-consult services, to the extent your personal data is processed by us in connection with those services;
- In our facilities in India.
It does not cover third-party sites linked from our website (you should review their policies separately).
3. Types of Information We Collect
a. Personal Information (that identifies you or can be linked to you) — may include:
- Name, date of birth, gender
- Contact details: mobile number, email address, postal address
- Medical information: health history, diagnosis, treatment details (if applicable)
- Appointment/billing information, insurance details
- Payment details (via third-party gateway)
- Other consent-based information you provide.
b. Non-Personal / Technical Information — may include:
- IP address, device type, browser type, operating system
- Pages visited, links clicked, time/date of access, referral source
- Cookies and similar technologies (session cookies, analytics cookies)
4. How We Use Your Information
We may use your information for the following purposes:
- To provide you with healthcare services and manage your care.
- To respond to your enquiries, schedule appointments, and follow up.
- To bill you, charge or process payments, and verify insurance.
- To improve our website, products, and services.
- For communications: sending you updates, newsletters (with your consent),and reminders.
- To comply with legal or regulatory obligations.
- For internal analytics, quality assurance, and training.
5. Disclosure of Your Information
We may disclose your personal information:
- To our healthcare professionals, administrative staff, and affiliated specialists to provide treatment.
- To third-party service providers (e.g., IT hosting, payment gateways) under confidentiality obligations.
- To regulatory or legal authorities, if required by law.
- To health insurance companies/government schemes when necessary for treatment or claims.
- With your explicit consent.
We will not sell or rent your personal information to third parties for their marketing purposes.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to collect technical information. Some cookies are session cookies (deleted when you close the browser). We may also use analytics tools to understand site usage and improve the experience. You may decline cookies via your browser settings, but that may limit the functionality of our website.
7. Data Security
We employ reasonable administrative, technical, and physical safeguards to protect your personal data. Access to your information is restricted to authorized personnel only. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only as long as necessary for the purposes listed above, or as required by law. Once no longer needed, we will securely delete or anonymise it.
9. Your Rights
You have the right to:
- Request access to the personal information we hold.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information, subject to legal/clinical retention requirements.
- Withdraw your consent (where processing is based on consent) — note this may impact our ability to provide services.
To exercise any of these rights, please contact us at the details below.
10. Links to Other Websites
Our website may contain links to other websites or services not operated by us. We are not responsible for the privacy practices of those sites.
11. Changes to This Privacy Policy
We may update this Policy from time to time. When we do, we will revise the “Last Updated” date above and post the new version on our website. We encourage you to review it periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Amritdhara Multispeciality Hospital, as a brand of Yogi Medical
35-A Opposite Gandhi Udhyan, Rampur Garden, Bareilly(UP) 243001
Email: amritdharahospitalbly@gmail.com
Phone: +91 9828853730